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We want you to have the freedom to use your American Express Card where you shop. If your Card was not warmly accepted for a purchase, please tell us about it.

If your Card was not welcomed* for a purchase, please contact us - we are at your service 24 hours a day, 7 days a week. Simply login to your online account and click on the live chat button, or call the number on the back of your American Express Card.

*To welcome American Express means that the business either does not surcharge American Express Card Members, or if they do, they apply a surcharge that is not more than any surcharge they apply to other credit cards

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